Shipping policy

1. Processing Time

• Orders are typically processed within 1-2 business days. Orders are processed on weekends, but only shipped during Mon-Fri

2. Shipping Methods

• All orders will be shipped using selected option (Pudo/Courier Guy).

3. Delivery Time

• Standard Delivery: Typically 2-5 business days.

• Delivery times and costs may vary based on your location

4. Shipping Costs

• Shipping costs are a fixed fee which will be added at checkout.

5. Order Tracking

• Once your order has been shipped, you will receive a tracking number via email to monitor your shipment's progress.

6. Damaged or Lost Packages

• If you receive a damaged package or do not receive your package within the specified delivery time, please contact our customer service team immediately for assistance.

7. Contact Information

• For any questions or concerns regarding your shipment, please contact us at info@casualaffair.com.